Refund Policy

By completing a purchase, you acknowledge and agree to this no-refund policy. We encourage all customers to:

• Carefully review product descriptions before purchasing
• Verify compatibility with your device or platform
• Check regional restrictions and requirements
• Ensure you have sufficient balance before ordering
• Contact support if you have questions before purchasing

Invalid or Already Used Codes

If the code you receive is invalid or has already been redeemed:

• Contact support within 24 hours of purchase
• Provide proof that the code is invalid (screenshot of error message)
• Do not attempt to use the code multiple times
• We will verify the code status with our supplier
• A replacement code or full refund will be issued upon verification

Technical Issues on Our End

Refunds may be issued if:

• Your payment was processed but no code was delivered
• You were charged multiple times for a single order
• The wrong product code was delivered
• System error resulted in incorrect pricing at checkout

Product Misrepresentation

If the product delivered materially differs from its description:

• The code is for a different product than advertised
• The product description contained significant errors
• Platform compatibility was incorrectly stated

Note: Regional restrictions and platform requirements that were clearly stated in the product description do not qualify for refunds.

Change of Mind

• You no longer want the product
• You found a better price elsewhere
• You purchased the wrong product by mistake
• You changed your mind after seeing the code

User Error

• Code entered incorrectly during redemption
• Wrong platform account used for redemption
• Lost or deleted email containing the code
• Shared code with others who redeemed it
• Account issues with third-party platforms

Regional and Compatibility Issues

• Code not working in your region (if restrictions were disclosed)
• Platform incompatibility (if requirements were listed)
• Hardware or software requirements not met
• Age restrictions or content ratings

Already Redeemed Codes

• Code was successfully redeemed on any account
• Partial use of multi-use codes
• Codes redeemed then requesting refund

Third-Party Issues

• Platform maintenance or downtime
• Changes to third-party terms of service
• Account bans or suspensions on third-party platforms
• Internet connectivity issues

If you believe you qualify for a refund under our eligible scenarios, follow these steps:

Account Balance Credit

By default, approved refunds are credited to your Digital Code Store account balance:

• Instant credit once approved
• Can be used for future purchases
• No additional fees or processing time

Original Payment Method

You may request a refund to your original payment method:

• Processing takes 5-10 business days
• Subject to payment processor fees
• May require additional verification
• Not available for all payment types

In cases where a code is invalid or faulty, we may offer a replacement code instead of a refund:

• Faster resolution than refund processing
• You receive the product you originally ordered
• No impact on your account balance
• Subject to product availability

If a replacement code is not available, a full refund will be issued automatically.

We take fraudulent refund requests very seriously. The following actions may result in account suspension or termination:

• Claiming a code doesn't work after successfully redeeming it
• Requesting refunds for multiple orders without valid reasons
• Providing false information or fabricated evidence
• Attempting to exploit the refund policy
• Chargeback fraud after receiving valid codes

We monitor refund patterns and may reject requests or ban accounts suspected of fraudulent activity. Legal action may be taken for serious cases of fraud.

Before initiating a chargeback with your bank or payment provider:

• Contact our support team first to resolve the issue
• Most issues can be resolved quickly through our support channels
• Chargebacks result in additional fees and processing delays
• Your account will be suspended pending chargeback investigation

Items purchased during promotions or at discounted prices are subject to the same refund policy. Please note:

• Sale items are non-refundable except in eligible scenarios
• Promotional codes cannot be refunded or transferred
• Bundle purchases must be refunded as complete bundles
• Partial refunds for bundle items are not available

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy.

All purchases are subject to the refund policy in effect at the time of purchase.

If you have questions about our refund policy or need to request a refund:

Please include all relevant information in your initial request to expedite the review process.